How to Return Your Rental Equipment After Your Cruise
At Elmora Healthcare, we strive to make your mobility equipment rental experience as seamless as possible, from the moment you pick up your equipment to the time you return it. We understand that after a wonderful cruise, the last thing you want to worry about is the hassle of returning your scooter or wheelchair. That's why we've made the return process simple and convenient.
Returning Your Rental Equipment: Step-by-Step Guide
Locate the Drop-Off Area After disembarking from your cruise, make your way to the designated drop-off area. Our drop-off location is situated outside the parking garage, right next to the self-pay parking machines. Look for the sign that reads "Elmora Healthcare and Cloud of Goods Drop Off."
**IF IT IS RAINING OR DUE TO RAIN, PLEASE LEAVE THE CHAIR INSIDE THE PARKING GARAGE IN THE BLUE LINES**
Ensure All Equipment is Accounted For Before heading to the drop-off area, please make sure that all rented equipment, including any accessories, is accounted for. Double-check that you have the scooter or wheelchair, as well as any batteries, chargers, or other items that were included with your rental.
Secure the Equipment Once you arrive at the drop-off area, please secure the equipment in the designated spot. Ensure that the scooter or wheelchair is turned off, remove the key from the ignition, and place it in the back pocket of the seat.
Leave a Note (If Necessary) If you encountered any issues with the equipment or have feedback about your rental experience, feel free to leave a note with your contact information. This will help us improve our services and address any concerns promptly.
Verify Your Return After securing the equipment, take a moment to verify that you have left everything in good condition. This helps ensure a smooth check-in process and prevents any discrepancies.
Tips for a Smooth Return Process
- Allow Extra Time: Returning your equipment may take a few extra minutes. Plan accordingly to ensure you have ample time before your next destination.
- Keep Your Receipt: Hold onto your rental receipt until the return process is complete. This can serve as a reference in case of any questions or concerns.
- Contact Us for Assistance: If you have any questions or need assistance during the return process, don't hesitate to contact us. Our team is here to help make your experience as easy as possible.
- Leave Us a Review: If you had a great time on the cruise and our equipment helped make your experince better, be sure to scan the QR code at the bottom of your paperwork and leave us a 5-Star Google review! We truly appreciate your feedback!
For any questions or further assistance, please contact us at 908-352-8808.
Thank you for choosing Elmora Healthcare for your mobility equipment rental needs. We hope you had a fantastic cruise, and we look forward to serving you again in the future!
